This policy explains how cancellations and refunds work for My Dukaan subscription plans, paid via Razorpay.
1. Monthly & Yearly Plans (Auto-renewing)
- You can cancel auto-renewal at any time from Settings → Plans → Manage Subscription. This stops all future charges.
- Cancelling does not refund the period you've already paid for — you keep full access until the end of that period.
- If you are charged for a renewal by mistake (e.g. after you already cancelled, or a duplicate charge), contact us within 7 days of the charge for a full refund of that specific charge.
2. One-time Plan
- The One-time plan (₹2,999) is a single payment for lifetime access and does not auto-renew.
- You may request a full refund within 7 days of payment, provided you have not made extensive use of paid features (e.g. bulk data entry across many months). We review such requests case by case.
- After 7 days, the One-time plan is non-refundable.
3. Failed Autopay / Renewal
If an autopay renewal attempt fails (e.g. insufficient balance, card declined, or your bank mandate was withdrawn), no charge occurs. You will get a reminder in-app and via WhatsApp/SMS/email (if provided) to renew manually before your paid period ends, and again if it lapses.
4. How Refunds Are Processed
Approved refunds are issued to the original payment method via Razorpay and typically reflect in 5–7 business days, depending on your bank.
5. Requesting a Refund or Cancellation
Email us with your registered phone number/email and the Razorpay payment ID (visible in your payment confirmation):
✉️ support.mydukaan.in@gmail.com